CONSULTING EXPERIENCE

Ms. Schafer  is a Senior Consultant with Economists.com.  She brings extensive customer service experience from the telecom and utiltities industries.   Her ten years of private sector consulting experience inludes involvement in numerous water, wastewater and solid waste rate studies with Economists.com as well as the development of  operations infrastructure, process and procedure development, and soft skills assessment and training for clients in a wide range of private sector industries.   She holds an MBA degree in Marketing and Management from the University of Phoenix and a BS in Business Administration  from Indiana University. 

Representative municipal utility engagements include:

 

Water/Wastewater

• Water Infrastructure Finance Authority of Arizona – 2003 Residential Water and Wastewater Rate Survey - comprehensive residential water and wastewater rate survey and analysis for the state of Arizona – June 2004.
• Water Infrastructure Finance Authority of Arizona – 2005 Residential Water and Wastewater Rate Survey  –  September 2005
• Water Infrastructure Finance Authority of Arizona – 2006 Residential Water and Wastewater Rate Survey – December 2006
• City of Donna, TX– Water and Wastewater Affordability Analysis – May 2005
• Jonah Water Special Utilities District, Texas– Water Rate and Impact Fee Study – September 2005
• Town of Queen Creek, Arizona – Wastewater Rate Study – January 2005
• City of San Luis, Arizona– Water, Wastewater Rate and Impact Fee Fee Update – November 2005
• Town of Queen Creek, Arizona – Water Utility Rate and Financial Forecast – November 2005
• City of Hackberry, Texas– Water and Wastewater Rate Study – December 2005
• Saipan Commonwealth Utilities Corporation – Water and Wastewater Rate Study – November 2005
• City of Allen, Texas – Water and Wastewater Rate Study – March 2006
• City of Safford, AZ – Water and Wastewater Rate Study– July 2006

• City of Yuma, AZ – Water and Wastewater Rate Study – July 2006
• Hilco United Services, Inc. , Texas – TCEQ Rate Filing – August 2006 and October 2006
• Town of Eagar, Texas– Water and Wastewater Rate Study – October 2006
  
• City of Troup, Texas– Water and Wastewater Rate Study – November 2006
• City of Princeton, Texas– Water and Wastewater Rate Study –November 2006
• North Little Rock Wastewater Utility – Wastewater Rate Study – January 2007
• Camp Verde, Arizona– Wastewater Rate Study – March 2007
• El Paso County Water Control and  Improvement District #4 – Water and Wastewater Rate Study – March 2007
• City of Duncanville, Texas– Water and Wastewater Rate Study – July 2007
• City of Duncanville, Texas – Cost Allocation Study – August 2007
• City of DeSoto, Texas – Water and Wastewater Rate Study – August 2007
• City of Royse City, Texas – Water and Wastewater Rate Study – November 2007
• Town of Clarkdale, Arizona – Wastewater Rate Study – October 2007
• City of Prescott, Arizona – Water, Wastewater and Impact Fee Study – November 2007
• City of Springerville, Arizona – Water and Wastewater Rate Study – October 2007
• Town of Chino Valley, Arizona – Water and Wastewater Rate Study – November 2007

 

Solid Waste

• Town of Patagonia, Arizona – Solid Waste Utility Financial Analysis – June 2005
• City of Somerton, Arizona– Solid Waste Rate Study and Feasibility Analysis – August 2005
• City of San Luis, Arizona – Solid Waste Rate Study–December 2005
• City of San Juan, Texas– Solid Waste Rate Study – February 2006
• City of Safford, AZ– Solid Waste Rate Study – June 2006
• City of Eloy, AZ – Water, Wastewater and Solid Waste Rate Study - 2007

 

Telecommunications

• Compass Broadband – Operations Management including development and implementation ofprocedures to integrate functionality of  call center, customer care, order entry, billing, receivables, and sales agent administration.
• AT&T Information Systems, Denver, CO – Development and classroom delivery of instructor and student materials for Account Executive and Technical Consultant training.
• AT&T Information Systems, Detroit, MI – Identification, forcasting and closing of sales opportunities, coordination of technical support team, and project management of complete sales cycle, including the attainment of high customer service levels.

 

Other

• General Motors, Detroit, MI – Supervision of nine person overseas sales and support group with responsibility for distributor and OEM accounts in 17 countries; liaison for factory floor engineering issues and training of new sales engineers.

 

EDUCATION

UNIVERSITY OF PHOENIX -- MBA

• Marketing and Management

 

UNIVERSITY OF INDIANA -- BS

• Major in Business Administration
• Specialization in Marketing/Management/Finance